Making Empathy Measurable: Turning EQ into KPIs
If empathy isn’t measurable, it isn’t manageable. In contact centers, emotional intelligence and empathy are…
DATAMARK Welcomes Erick Carcamo as Vice President of Global Facility & Project Management Operations
DATAMARK, Inc., a global Contact Center and Business Process Outsourcing provider, announces the appointment of…
How AI Is Changing the Call Center Talent Profile
Customer service operations are changing rapidly. New tools and technology are affecting how work gets…
From Frustrated to Impressed: How AI Aids Consistency in Contact Centers
Consistency matters. In contact centers, efficient, knowledgeable interactions set customer expectations. When an interaction falls…
Mastering AI Ethics in Customer Service
Customer service is changing fast. Many organizations are adopting AI-driven tools to handle higher volumes,…