Rethinking Persona Mapping in the Age of AI
Modern contact centers are already leveraging AI to transform unstructured data into actionable insight. Sentiment…
From Sci-Fi to Sigh: The Bumpy Rollout of Agentic AI in Customer Service
Artificial Intelligence (AI) is a technology that has been in development for decades. It could…
Reframing the Frontline: Tier 3 is the New Tier 1
Download the White Paper Executive Summary As artificial intelligence (AI) continues to automate Tier 1…
From Emotion to Action: AI Sentiment Analysis in Contact Centers
Featuring insights from Chloe Duckworth, CEO of Valence, and Jacob Bailon, Director of Engineering at…
CCW Vegas and Innovation Lab 2025 Press Release
DATAMARK to Showcase AI-Powered Contact Center Solutions at CCW Las Vegas 2025, Introduces Innovation Lab…