Enhancing Customer Service and Efficiency
Enhancing Customer Service and Efficiency A customer service contact center does more than answer customer…
Is It Time To Break Up With Your BPO Provider?
Is It Time To Break Up With Your BPO Provider? Written By: Jon Lunitz Director…
Omnichannel Customer Service Makes Customers Feel Great
Omnichannel Customer Service Makes Customers Feel Great Many brands talk about their ability to offer…
What are the Latest Developments in Contact Center Technology?
What are the Latest Developments in Contact Center Technology? Contact center technology has been pushing…
How Contact Center Information Security Became a Priority
How Contact Center Information Security Became a Priority By Salvador Padilla, Director of Information Security,…