The Best AI Solution For CX Always Keeps Humans In The Loop Written by: Fergal O’Donnell, Vice President of Technology DOWNLOAD THE WHITE PAPER Artificial Intelligence (AI) has been around for a very long time. Most of the recent attention…
What Are The Best Strategies to Prevent Contact Center Security Breaches? A recent episode of the CX Files podcast, covered some of the changes to the customer service environment since the COVID-19 pandemic of 2020. One of the most important…
Ensuring Customer Data Security in BPO Companies managing customer service processes (often called Business Process Outsourcing or BPO) usually have access to a large amount of customer data. Often, this can be sensitive information, such as payment card data or…