How to Rollout Multi-factor Authentication for Contact Centers
Implementing Multi-factor Authentication for Contact Centers is a security method that will secure your customer’s information and lead to improved security efficacy.
Global Contact Centers
How To Introduce Change to Long- Term Clients
How To Introduce Change to Long- Term Clients Instituting meaningful change across a largescale business is a daunting task. Many within the organization, from management to front-line workers, will initially resist any shift in their daily activities. “We’ve done it…
The Resurgence of a Top BPO and Contact Center Services Provider
The Resurgence of a Top BPO and Contact Center Services Provider DATAMARK (DMi) has been a leading provider of business process outsourcing and contact center services for over three decades. Founded in 1989 by Bill and Becky Holmes, Datamark’s headquarters are…