India Can Deliver Sophisticated Proactive BPO That Improves Service Quality and Customer Experience There are many misconceptions about outsourcing business processes to India. In our internal research, we have found that many executives in the US feel that working with…
DataSpark Is Demonstrating How AI Can Transform The Contact Center In March 2023, Forrester Research published research on the state of play in the contact center environment**. Specifically, the report explored how the leading business process outsourcing (BPO) providers are…
What are the Latest Developments in Contact Center Technology? Contact center technology has been pushing the envelope for decades. Many technological solutions have emerged from this interface between brands and customers. It has become an excellent testing ground for new…