Customer Service

Business Process Outsourcing, Customer Experience, News

How AI Can Transform Customer Service

How AI Can Transform Customer Service The last few months have seen an explosion in interest in Artificial Intelligence (AI) systems and how they can help improve the customer experience (CX). This is mainly due to the November 2022 release…

U.S. Healthcare is Evolving and Adapting the Principles of CX is illustrated by digital art of an online meeting between a patient and a doctor

Business Process Outsourcing, Customer Experience

U.S. Healthcare is Evolving and Adopting the Principles of CX

U.S. Healthcare is Evolving and Adopting the Principles of CX The U.S. Healthcare is getting quite a makeover at present. We all know how expensive it can be to visit an Emergency Room for a non-emergency situation. Still, several major…