Optimizing Customer Service Excellence with AI-Powered Agent-Facing Technologies In the ever-evolving customer service landscape, businesses are increasingly turning to AI-powered agent-facing technologies to revolutionize their approach. These tools aim to empower contact center agents, enhance efficiency, streamline processes, and deliver…
India Can Deliver Sophisticated Proactive BPO That Improves Service Quality and Customer Experience There are many misconceptions about outsourcing business processes to India. In our internal research, we have found that many executives in the US feel that working with…
Is Customer Service the Same as Customer Experience? As we celebrate Customer Service Week 2023, let’s revisit one of the most common questions that anyone working with customer service asks: is customer experience (CX) the same thing as customer service…
