How Can Healthcare Providers Quickly Create Trust In Patient Interactions? Navigating the fast-paced landscape of patient interactions, DATAMARK recognizes the urgency of establishing rapid trust in healthcare services. Trust is essential because healthcare is more sensitive for most people than…
CCW Austin Will Help Define The Key CX Trends For 2024 The DATAMARK team will be in Austin, Texas, for Customer Contact Week 2024 this January. This annual event is always a great way to start the year. It’s three…
How Is AI Supporting Customer Service Agents And Changing CX? 2023 has truly been the year of Artificial Intelligence (AI). Researchers have been studying AI for decades. Alan Turing wrote his ‘Turing Test’ back in 1950 to determine how well…