How To Start Thinking About Customer Service Outsourcing If your customer service processes are handled internally and everything works well enough, then why would you consider outsourcing to a customer service specialist? There are several reasons, but it is first…
How Does DATAMARK Lead In Cost Savings For The Freight Industry? The freight industry is constantly evolving. Although it is usually invisible to most consumers, a global network of ships, planes, and trucks are coordinated constantly so that retailers have…
How AI and a Focus on Innovation Can Enhance CX and Minimize Cost Written by Shawn Ollis, VP of Global Operations Download The White Paper Customer service executives are focused on simultaneously achieving two things. A. They want to deliver…