Revitalizing Customer Satisfaction in Retail Banking Banks handle and protect our finances, so trust is a critical value they need to nurture. However, one glance at the 2024 US Retail Banking Satisfaction Survey from JD Power shows that trust in…
Will AI Improve The Quality Of The Customer Experience? Download The White Paper Introduction Given the heightened focus on artificial intelligence (AI) throughout 2023, DATAMARK conducted a comprehensive survey among our network of clients, prospects, and contacts to explore the…
BFSI Has Personalization And Omnichannel High On The Agenda The team from DATAMARK will be at the IQPC CX BFSI USA Exchange in Anaheim, CA, on May 21-22. BFSI is one of the premier conferences focused on customer experience strategy…