The Impact of Omnichannel Contact Centers on Customer Experience and Loyalty Written By Jon Lunitz Director of Sales With the evolution of customer service and the changing needs and expectation of customers came the introduction of omnichannel solutions. A Revolution in Customer…
DATAMARK Is The Most Exciting BPO You May Not Be Aware Of The last few years have been tough for many industries. Companies that couldn’t operate during the pandemic lockdowns and stay-at-home orders struggled. Many didn’t make it. Some are still…
DATAMARK Announce Partnership with Genesys Powering Customer Experience with Genesys We are pleased to announce DATAMARK’s partnership with Genesys. Genesys is a leading software company that develops top-notch contact center and customer support technologies. Together, we aim to enhance the…