India Is The Leading Global Location For CX Expertise In 2024 Many American executives look at India and see a well-developed technology industry, but technology has always enabled the business process outsourcing (BPO) industry. CX has developed alongside IT in…
Why India Is The Premier Destination for BPO Investments India’s position as a global leader in Business Process Outsourcing (BPO) is not a product of chance. It is the result of a unique blend of attributes that make it an…
How Is AI Revolutionizing Customer Experience Quality? In a recent article, we asked, ‘Will AI improve the quality of customer experience (CX)?‘ Obviously, AI can achieve this, but it’s important to consider that AI is just a tool. AI offers…