How Do You Know If Your Customer Service Specialist Understands AI? The results are astonishing if you look at Google Trends and search for artificial intelligence (AI). Online searches for information about AI have exploded in the past year. Dictionaries have even…
How Is AI Supporting Customer Service Agents And Changing CX? 2023 has truly been the year of Artificial Intelligence (AI). Researchers have been studying AI for decades. Alan Turing wrote his ‘Turing Test’ back in 1950 to determine how well…
Optimizing Customer Service Excellence with AI-Powered Agent-Facing Technologies In the ever-evolving customer service landscape, businesses are increasingly turning to AI-powered agent-facing technologies to revolutionize their approach. These tools aim to empower contact center agents, enhance efficiency, streamline processes, and deliver…