PRODUCT TECHNICAL SUPPORT
COMPREHENSIVE & FLEXIBLE PRODUCT TECHNICAL SUPPORT
As businesses continue to rely on technology to streamline operations and increase efficiency, it’s vital to have a reliable Product Technical Support Services team in place. Yet, this can become a costly and time-consuming distraction from your core, income-producing business. It often makes sense to turn the product technical support function over to a specialized outsourced provider. At DATAMARK, we understand the need to become an extension of your brand. And that quality product technical support not only results in first-call resolutions but can win your company fans and brand advocates for life. We also include these capabilities:
Improve Customer Service with Omnichannel Contact Centers and Performance Management
Join Shawn Ollis, VP of Global Operations, as he explains how DATAMARK’s approach to Omnichannel Contact Centers and Performance Management leads to high-quality customer service.
OMNICHANNEL PRODUCT SUPPORT
OFFER BILINGUAL SERVICE ON ANY PLATFORM
With our headquarters located in one of the largest bilingual, binational metroplexes on the U.S.-Mexico border, we have access to the highly educated support agent workforce necessary for delivering world-class product technical support. Our agents are skilled in handling and resolving technical issues in English and Spanish. Our cloud-based contact center technology can deliver bilingual technical support through multiple communication channels, including inbound and outbound voice, email, and web chat.
BENEFITS OF OUTSOURCING TO A CONTACT CENTER
IMPROVE CUSTOMER SERVICE, EARN LOYAL BRAND CHAMPIONS
Ensuring proper customer support is crucial for maintaining customer loyalty, protecting brand reputation, and driving business growth. You will increase customer satisfaction while improving issue resolution rates and response speed while leveraging better technology and security. Free up internal resources so you can focus on core operations to increase productivity and revenue growth. Provide multilingual support to serve global customers in different regions.
Experience
of customers say customer experience is a very important factor in their purchasing decisions.
PwC
Cost Savings
of operational costs can be saved by outsourcing customer service functions to a contact center.
Deloitte
INterpretation
of consumers are more likely to decide to buy a product when sales information is provided in their native languages.
Common Sense Advisory
Technology
of companies plan to invest in outsourcing to leverage technology and digital capabilities.
Deloitte
WHY CHOOSE DATAMARK?
LEADERS IN PRODUCT TECHNICAL SUPPORT SINCE 1989
In addition to recruiting and training the best product technical support candidates, we provide our staff with targeted training on your company, its culture, and its products to ensure that our outsourced call center is truly an extension of your brand. With offshore and near-shore solutions available, DATAMARK can offer clients 24/7 product technical support solutions so your customers can get the assistance they need when they need it. Our staff delivers support to customers around the clock, giving you an edge over competitors. Product technical support outsourcing companies also enable you to get the real-time data and reporting needed to influence business decisions. Your team will be kept updated on everything happening in your outsourced product technical support services center so it can continue to deliver the results and value you need. Learn more by contacting a DATAMARK representative today.
HOW WE HELP OUR CLIENTS
CONTACT CENTER CASE STUDIES
We’ve helped Fortune 500 companies, large enterprises, and government agencies address the greatest challenges to their businesses to increase their profitability as they grow. Explore the case studies below to learn how we’ve helped our customers and how we can help your business, as well.
INDUSTRIES WE SERVE
We pride ourselves on delivering exceptional Contact Center and Business Process Outsourcing solutions to a wide range of industries. Our expert team of professionals works tirelessly to ensure that the unique needs of each client are met, regardless of sector. From healthcare and finance to telecommunications and retail, we have the expertise and experience needed to provide customized solutions that drive success. Whether it’s inbound or outbound customer service, back-office support or document management, our teams deliver world-class service to all industries.
