Rightsource your contact center operations to ensure 24-hour service and business continuity
DATAMARK owns and operates facilities for contact center operations in the U.S., Mexico and India, and we have the capability to ramp up production sites at other locations (the Philippines, China, Africa or South America, for example) to meet your requirements.
We offer our outsourced contact center clients a choice of U.S. on-site, onshore, near-shore or farshore to deliver the best combination of cost savings, visibility and oversight, 24-hour service and other competitive advantages.
Depending on your business needs, hosting contact center operations at multiple locations can deliver advantages such as 24-hour customer service with agents working first and second shifts instead of overnight shifts. Additionally, our multiple facilities allow us to establish back-up and redundancy in case of an unexpected outage.
Our headquarters location on the U.S.-Mexico border places our facilities in an area not prone to earthquakes, tornadoes, flooding rivers, hurricanes or blizzards. We’re able to keep your business running while offering invaluable peace of mind.
You have hundreds of options when it comes to selecting outsourced call center services. See why DATAMARK, one of the top call center outsourcing companies around, is the right choice for your business. Here are just a few of the reasons why companies around the world turn to DATAMARK for outsourcing call center operations.
DATAMARK allows organizations to improve their call center efficiency by providing real-time performance reporting. This enables executives to understand call traffic, monitor trends and see areas that may need more attention. Call centers outsourcing helps you preserve your brand culture by working with agents that deliver a high quality, consistent experience for every interaction. We have call center locations around the world that make it easy to establish 24-hour service. When customers need technical support, have a question about their account or want to add or remove services, they should be able to get help without delay. Outsourcing with DATAMARK makes it so your business continues to work for itself even when the office is closed.