Our multi-layered security approach begins with restricted access to facilities, and includes specialized staff training, encrypted networks and redundant systems to protect the privacy and security of your contact center business information.

Security of data, documents and everything related to your outsourced contact center operations is DATAMARK’s top priority. We are PCI-DSS certified and HIPAA compliant.

Our multi-layered security approach begins with restricted access to facilities, and includes specialized staff training, encrypted networks and redundant systems to protect the privacy and security of your contact center business information.

Access Control

Access to each building is controlled by swipe cards programmable to specific facilities and times. Visitors are only allowed for official business with DATAMARK and must wear visitor badges and be accompanied by a DATAMARK authorized employee at all times. Security guards are employed at our processing sites.

Closed Circuit Television (CCTV)

A network of cameras and monitors provide 24-hour surveillance for DATAMARK facilities.

Intruder System

DATAMARK buildings are protected by remotely monitored intrusion systems, using sensors to detect door and glass breakage, and motion. Warnings are automatically relayed to the police department.

Fire Detection and Protection

DATAMARK deploys remotely monitored fire and smoke detection systems. Fire extinguishers and fire sprinkler systems are in place and inspected and maintained regularly.

Personnel

DATAMARK performs criminal background checks on all employees that work on a customer’s project. This includes data entry, mailroom personnel, shredders, storage personnel, scanners, processors, supervisors, managers, directors, programmers, IT personnel, HR personnel, accounting personnel, officers and clinic workers.

Network Security

DATAMARK employs firewalls, routers, unique user IDs and passwords to maintain security on the network. Encryption systems protect data in transit and at rest. Networks have monitoring and intrusion detection systems in place. Your data is stored on dedicated equipment that is not part of a shared environment.

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Why DATAMARK for Call Center Why Datamark?

You have hundreds of options when it comes to selecting outsourced call center services. See why DATAMARK, one of the top call center outsourcing companies around, is the right choice for your business. Here are just a few of the reasons why companies around the world turn to DATAMARK for outsourcing call center operations.

DATAMARK allows organizations to improve their call center efficiency by providing real-time performance reporting. This enables executives to understand call traffic, monitor trends and see areas that may need more attention. Call centers outsourcing helps you preserve your brand culture by working with agents that deliver a high quality, consistent experience for every interaction. We have call center locations around the world that make it easy to establish 24-hour service. When customers need technical support, have a question about their account or want to add or remove services, they should be able to get help without delay. Outsourcing with DATAMARK makes it so your business continues to work for itself even when the office is closed.

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