Reports and dashboards track KPIs

When we provide outsourced contact center services for our clients, we want to make sure they are always “in the loop” and have complete visibility to the way we engage with their customers.

That’s why we use Vocalcom’s cloud-based contact center software platform. Vocalcom provides powerful real-time reporting of customer service metrics and other Key Performance Indicators of the contact center operation.

The cloud-based platform allows you to monitor contact center performance from anywhere with an internet connection. Vocalcom provides more than 25 out-of-the-box reports for most-often-used metrics for service level agreements.

Need custom reports? Vocalcom’s platform makes custom reports easy, using a drag-and-drop visual interface.

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Why DATAMARK for Call Center Why Datamark?

You have hundreds of options when it comes to selecting outsourced call center services. See why DATAMARK, one of the top call center outsourcing companies around, is the right choice for your business. Here are just a few of the reasons why companies around the world turn to DATAMARK for outsourcing call center operations.

DATAMARK allows organizations to improve their call center efficiency by providing real-time performance reporting. This enables executives to understand call traffic, monitor trends and see areas that may need more attention. Call centers outsourcing helps you preserve your brand culture by working with agents that deliver a high quality, consistent experience for every interaction. We have call center locations around the world that make it easy to establish 24-hour service. When customers need technical support, have a question about their account or want to add or remove services, they should be able to get help without delay. Outsourcing with DATAMARK makes it so your business continues to work for itself even when the office is closed.

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