Outstanding agents make for outstanding customer experiences. Although we can create an outsourced contact center solution for nearly any location around the world, many of our customers select our on-shore and near-shore locations along the U.S.-Mexico border to host their customer service and support centers.
These locations offer access to one of the world’s largest binational, bilingual workforces supported by an excellent educational infrastructure. A highly educated, technically trained workforce is available to support your customers in fluent English and Spanish, helping your organization engage with the $1.2 trillion U.S. Hispanic consumer market.
We begin by recruiting the best agent candidates in the workforce. We then work with you to develop tailored training designed to produce agents who are an extension of your brand.
Our instructor-led training includes Quality Assurance steps to ensure that every agent is prepared before representing your company on the contact center floor.
We understand the value of experience. Our agent retention strategy includes competitive pay and benefits and bonus systems to boost your performance numbers while incentivizing agents to provide world-class service every day.
You have hundreds of options when it comes to selecting outsourced call center services. See why DATAMARK, one of the top call center outsourcing companies around, is the right choice for your business. Here are just a few of the reasons why companies around the world turn to DATAMARK for outsourcing call center operations.
DATAMARK allows organizations to improve their call center efficiency by providing real-time performance reporting. This enables executives to understand call traffic, monitor trends and see areas that may need more attention. Call centers outsourcing helps you preserve your brand culture by working with agents that deliver a high quality, consistent experience for every interaction. We have call center locations around the world that make it easy to establish 24-hour service. When customers need technical support, have a question about their account or want to add or remove services, they should be able to get help without delay. Outsourcing with DATAMARK makes it so your business continues to work for itself even when the office is closed.