For more than two decades, DATAMARK has been in the business of continuous process improvement. We don’t look to simply “lift and shift” our clients’ processes—we have a dedicated Business Engineering team that applies Lean, Six Sigma and other methodologies to find ways to save costs, improve quality and increase efficiency.
The same philosophy applies to our outsourced contact center services. As we engage with a client to transition or ramp up contact center operations, our Business Engineering team is there to ask the important questions: “Why is it done this way? How can we do it better?”
Our eye for transformation is one of the reasons we incorporate a cloud center technology platform that provides the powerful data collection and data analysis tools that allow us to find ways to continuously improve our clients’ contact center operations.
You have hundreds of options when it comes to selecting outsourced call center services. See why DATAMARK, one of the top call center outsourcing companies around, is the right choice for your business. Here are just a few of the reasons why companies around the world turn to DATAMARK for outsourcing call center operations.
DATAMARK allows organizations to improve their call center efficiency by providing real-time performance reporting. This enables executives to understand call traffic, monitor trends and see areas that may need more attention. Call centers outsourcing helps you preserve your brand culture by working with agents that deliver a high quality, consistent experience for every interaction. We have call center locations around the world that make it easy to establish 24-hour service. When customers need technical support, have a question about their account or want to add or remove services, they should be able to get help without delay. Outsourcing with DATAMARK makes it so your business continues to work for itself even when the office is closed.