Providing technical support for your products and services is a critical part of the customer experience. But as you know, it can become a costly and time-consuming distraction from your core, income-producing business.
That’s why it often makes sense to turn the technical support function over to an outsourced contact center services provider. At DATAMARK, we understand the need to become an extension of your brand. And that technical support, done right, not only results in first-call resolutions but can win your company fans and brand advocates for life.
With our headquarters location in one of the largest bilingual, binational metroplexes on the U.S.-Mexico border, we have access to the highly educated agent workforce necessary for delivering world-class technical support. Our agents are skilled in handling and quickly resolving technical issues in English and Spanish.
With our cloud-based contact center technology, we’re able to deliver bilingual technical support through multiple communication channels, including inbound and outbound voice, email and web chat.
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You have hundreds of options when it comes to selecting outsourced call center services. See why DATAMARK, one of the top call center outsourcing companies around, is the right choice for your business. Here are just a few of the reasons why companies around the world turn to DATAMARK for outsourcing call center operations.
DATAMARK allows organizations to improve their call center efficiency by providing real-time performance reporting. This enables executives to understand call traffic, monitor trends and see areas that may need more attention. Call centers outsourcing helps you preserve your brand culture by working with agents that deliver a high quality, consistent experience for every interaction. We have call center locations around the world that make it easy to establish 24-hour service. When customers need technical support, have a question about their account or want to add or remove services, they should be able to get help without delay. Outsourcing with DATAMARK makes it so your business continues to work for itself even when the office is closed.