Turn your existing customers into brand advocates
DATAMARK’s trained agents understand the soft skills necessary for order management support and will work to turn browsers into buyers to help increase your sales conversions. Our agents act as extensions of your brand, turning potential customers into customers, and turning your existing customers into brand advocates.
Our cloud-based contact center technology supports the order-to-sales process, helping to boost conversions over multiple and connected channels, such as voice and email. We also offer web chat services, a critical tool for e-commerce. Helpful web chat agents can reduce the number of abandoned shopping carts. Hesitant potential customers are more likely to click the purchase button when an agent is available to answer questions and provide friendly service.
Additionally, our agents are trained in upselling and cross-selling, helping to maximize your sales and boost customer satisfaction.