Delivering World-Class Support
Large enterprises don't need the expense and distraction of having to build and maintain in-house IT Help Desk support centers when the function can be outsourced to a contact center services provider like DATAMARK for a lower cost and better quality of service.
With contact center facilities on the U.S.-Mexico border, we have access to the highly educated bilingual (English/Spanish) agent workforce necessary for delivering world-class IT Help Desk support.
With our cloud-based contact center technology, we’re able to deliver IT Help Desk support to your organization through multiple communication channels, including inbound and outbound voice, email and web chat.
Our IT Help Desk services include, but are not limited to, Tier 1, Tier 2 and Tier 3 issue resolution, and troubleshooting of hardware, software and mobile/BYOD issues.