Maximizing Your Recovered Revenue
Your organization can stay focused on core business by outsourcing collections operations to DATAMARK's contact center services.
Using our cloud-based contact center technology platform, our bilingual agents use an outbound predictive dialing solution to increase call volume and productivity with a goal maximizing recovered revenue.
The platform includes features designed for maximum agent productivity, including a unified agent desktop that brings together the necessary information for resolving collections. In addition to the predictive dialer, we can send out broadcast announcements encouraging them to contact collections to resolve their debt. By responding, debtors can be transferred to a live agent for assistance.
Our technology and training are designed for compliance with the Fair Debt Collection Practices Act (FDCPA).