Create loyal, return customers for your business
Customer billing and payment issues and questions can be a time-consuming distraction from your core business. And if you have to have hire, train and retain a team of billing and payment agents and supporting call center infrastructure, it can become an expensive proposition.
That’s why many enterprises and organizations will choose to outsource contact center services for customer billing and support to DATAMARK. Our workforce of bilingual agents are trained to resolve your customers’ billing and payment issues. With fluency in English and Spanish, we can engage and support the growing U.S. Hispanic consumer demographic and create loyal, return customers for your business.
Our cloud-based contact center technology platform can support billing and payment issue resolution through voice, email and web chat. Additionally, DATAMARK can develop interactive voice response and other self-help channels to resolve payment issues quickly without the need for agent intervention.