Our interconnected world is moving 24 hours a day. If it is critical for your business to respond to customer inquiries 24/7, 365 days a year to help resolve issues and build lasting relationships that will benefit the bottom line, DATAMARK can provide the outsourced contact center solution you seek. When you outsource call center services your business is able to expand its customer service offerings to help increase satisfaction.
If your business model requires it, we can staff multiple shifts or use our cloud-based contact center technology platform to route calls to available agents at our worldwide location for weekend or after-hours support. As one of the leading call center outsourcing companies in the world, we have experience working with clients across various industries to ensure their customer service goals are met.
Our outsource call center platform has several customer communication tools that fit well in a 24/7/365 response model, including:
Automatic call distribution (ACD) systems to route calls to the best available agent.
A callback option to allow customers to arrange for a callback when they reach the front of the queue.
Real-time blending to react to increased call volumes by shifting outbound agents to inbound queues.
For email inquiries, an intelligent auto-response system that can be set up to automatically handle common inquiries and FAQs or provide an agent with suggested solutions for quick, first-touch resolution.
When you are in the process of researching call center outsourcing companies it is important to choose a solution best suited to your business needs. Outsourcing with DATAMARK enhances customer support and allows you to focus on the rest of your business.