INTERPRETATION SERVICES OUTSOURCING
PROVIDING SERVICES IN MORE THAN 22 LANGUAGES
As businesses expand globally, effective communication with customers, partners, and suppliers becomes increasingly vital. DATAMARK’S trained team of interpretation services agents are fluent in more than 22 leading languages, providing accurate and timely interpretation services. As part of our interpretation services, we ensure integrity and quality through our vetting language process, ongoing coaching, and quality monitoring. With our services, you can break down language barriers, communicate effectively with international partners and deliver exceptional customer service to non-native speakers. We also include these capabilities:
Improve Customer Service with Omnichannel Contact Centers and Performance Management
Join Shawn Ollis, VP of Global Operations, as he explains how DATAMARK’s approach to Omnichannel Contact Centers and Performance Management leads to high-quality customer service.
BEYOND LANGUAGE BARRIERS
OFFER SERVICE IN 22 LEADING LANGUAGES
Language barriers can present a significant challenge, hindering successful communication and preventing businesses from reaching their full potential. Interpretation services outsourcing is a practical solution to this problem. Outsourcing interpretation services also enables your business to reduce costs and increase efficiency, allowing you to focus on core competencies while leaving language-related tasks to the experts. No matter the industry, it is essential that our interpreters are fast, professional, courteous, well knowledgeable, and easily accessible. Whether our partners need us via phone, tablet, mobile app, or desktop computer, DATAMARK is ready to provide exceptional service.
GLOBAL CONTACT CENTERS
BENEFITS OF OUTSOURCING INTERPRETATION SERVICES
Outsourcing customer service to a contact center increases customer satisfaction by providing faster response times, multilingual support, and improved issue resolution rates. It frees up internal resources, allowing companies to focus on core operations to increase productivity and revenue growth. Leveraging the expertise and resources of a specialized provider can mean access to greater security and technology. For companies looking to expand their global footprint, contact centers can provide multilingual support to serve customers in different regions or countries. Overall, ensuring proper customer support is crucial for maintaining customer loyalty, protecting brand reputation, and driving business growth.
CUSTOMER EXPERIENCE
of customers say customer experience is an important factor in their purchasing decisions.
PwC
COST SAVINGS
of operational costs can be saved by outsourcing customer service functions to a contact center.
Deloitte
INTERPRETATION
of consumers said they are more likely to buy a product with information in their native languages.
Common Sense Advisory
TECHNOLOGY
of companies plan to invest more in outsourcing to leverage technology and digital capabilities.
Deloitte
WHY CHOOSE DATAMARK?
LEADING INTERPRETATION SERVICES SINCE 1989
In addition to recruiting and training the best interpretation services candidates, we provide our staff with targeted training on your company, its culture and its products to ensure that our outsourced call center is truly an extension of your brand. With offshore and near-shore solutions available, DATAMARK can offer clients 24/7 interpretation services solutions so your customers can get the assistance they need in their native language. Our staff delivers support to customers in more than 22 languages, giving you an edge over competitors. Interpretation service outsourcing companies also enable you to get the real-time data and reporting needed to influence business decisions. Your team will be kept updated on everything happening in your outsourced interpretation services center so it can continue to deliver the results and value you need. Learn more by contacting a DATAMARK representative today.
HOW WE HELP OUR CLIENTS
CONTACT CENTER CASE STUDIES
We help Fortune 500 companies, large enterprises and government agencies address the greatest challenges to their businesses to increase their profitability as they grow. Explore the case studies below to learn how we’ve helped our customers and how we can help your business, as well.
INDUSTRIES WE SERVE
We pride ourselves on delivering exceptional Contact Center and Business Process Outsourcing solutions to a wide range of industries. Our expert team of professionals works tirelessly to ensure that the unique needs of each client are met, regardless of their sector. From healthcare and finance to telecommunications and retail, we have the expertise and experience needed to provide customized solutions that drive success. Whether it’s inbound or outbound customer service, back-office support, or document management, our teams deliver world-class service to all industries.
