To an outside entity, transportation and logistics companies run flawlessly without any outside help. However, DATAMARK understands that there is a lot of outside work that goes into making a transportation and logistics company run smoothly -- and a lot of that work revolves around making sure that customers are treated fairly and adequately. While on the road, it is not always possible to reach out via phone. It is also possible that customers in this industry will need support at different times during the day. That is why it is important to offer round-the-clock support for drivers, clients, and agencies to support their round-the-clock business.
DATAMARK provides multi-channel contact center support that offers email, chat support, and other contact methods 24/7 customer support, customer feedback options, collections, and more for transportation and logistics companies. We do not compromise on quality and make sure that all our agents, both domestic and offshore, are trained so that your company's best interests are kept in mind. Especially relevant is the monitoring and transparent growth patterns, providing real-time insight as to how your company might improve in the future.
DATAMARK wants to keep your company on the road and in constant communication. We know that our contact centers can make this happen.
Business Service Experience Since 1989
DATAMARK has been in business with transportation and logistics centers since 1989, and has made marked improvements to business customer service since.
Brand Image Maintenance
DATAMARK believes in creating a seamless customer service experience as well as serving our clients. From the way that our centers are set up, the way our agents are trained to handle incoming inquiries, we make sure that your brand is accurately represented.
Worldwide Presence & Bilingual Options
DATAMARK supports incoming customer inquiry regardless of the time of day or their language. Our worldwide presence makes it easy to represent a larger client database.