Our outsourced contact center services can help your logistics organization reduce costs and improve customer service and efficiency by consolidating your customer contact operations to a centralized location. We are expert providers in customer service in English and Spanish, helping you effectively engage your customer demographic.
We own and operate customer contact center facilities in the U.S., Mexico, and India, and place a top priority in the security of your information. DATAMARK is PCI DSS certified.
Our contact center technology platform offers multichannel customer contact. Our agents can engage with your customers by voice, email, web chat or social media.
DATAMARK has been in business with transportation and logistics companies since 1989, and has made marked improvements to business customer service ever since.
DATAMARK believes in creating a seamless customer experience while serving our clients. From the way that our call centers are set up to the way our agents are trained to handle incoming inquiries, we make sure that your brand is accurately represented.
DATAMARK supports incoming customer inquiries regardless of the time of day or their language. Our worldwide presence makes it easy to represent a large customer base.