The era of e-commerce gives retailers of all sizes and from locations across the world an entry point into the market. Competition is fierce and there is increasing pressure to reduce operating costs as more online retailers enter the space. DATAMARK understands that the differentiator in e-commerce comes down to service. Customers are more likely to buy from and remain loyal to companies who are available across all communication channels and go the extra mile to add value to the customer journey.
This is why DATAMARK's outsourced call center services functions as an extension of your brand. Our call center solution can deliver customer support 24 hours a day, 7 days a week, 365 days a year. With call center facilities along the U.S.-Mexico border home to one of the largest bilingual, binational communities in the U.S., we have an agent workforce fluent in English and Spanish. This gives retailers an advantage engaging with the $1.2. trillion U.S. Hispanic consumer market.
Our cloud-based call center platform allows us to represent your brand across all channels preferred by retail customers, including inbound and outbound voice, email, web chat and social media.
DATAMARK does business with only the best technology partners -- including Cisco, Sigma, and Spectrum -- ensuring only the most secure digital processes.
We make sure that all our agents, regardless of what channel they work through, are prepared to represent retail brands and their company overall.
DATAMARK is a leader in enterprise content management, and we work with business to understand trends in their service for improvement.