Better customer service in retail and manufacturing starts with organized businesses

DATAMARK’s approach to transforming retail and manufacturing businesses is to make changes to customer service as well as document processing. We start out with business process analysis -- looking at ways in which your business might be able to improve. Often, this starts with customer service. By identifying what business processes are making the greatest impact on the success of your business, we are able to help implement new technology and proven plans to help your company save money and improve within the industry.

DATAMARK wants your business to be successful. That is why we offer our retail and manufacturing clients services that are focused on:

  • Helping save time with streamlined and efficient options for mailroom, document processing, and other document processing options.
  • Communicating with your customers efficiently with our engaging customer sales agents and bilingual services.
  • The latest advancements in technology, including automated processes, that allow for high-volume document processing.
  • Providing Business Process Analysis (BPA) that focuses on creating the most efficient workforce for your company.

What is customer service BPO?

Customer service BPO (business process outsourcing) refers to organizations such as ours that handle customer queries. These queries may be received via online chat, email, call center, social media, and other channels.

Manufacturing BPO services, however, are tailored to the manufacturing industry and can include everything from supply chain management and procurement to customer operations management, finance, HR, or other services. With experienced BPO service providers, manufacturing companies can expect to lower costs, reduce risk and complexity, and increase the agility of their businesses.

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