Whereas contact centers are driven mostly by fielding incoming consumer calls, contact centers are designed to take on many more inquiries. DATAMARK contact centers are designed to provide comprehensive support through many channels, including email, chat support, and other contact methods. These are particularly effective in helping businesses reach a large number of customers, as not all customers enjoy calling in to get their issues taken care of. As well as providing support through these means, DATAMARK is leading the Insurance industry in streamlined, economically-sound customer support.
DATAMARK provides real-time performance reporting, trend monitoring, and consistent agent experience to create the best possible contact center experience for companies. Allowing for questions, comments, and concerns to be fielded through multiple channels is one way to provide around-the-clock, diverse customer solutions. Insurance companies often process time-sensitive issues, so this ensures that customer need is being met in a timely fashion.
Outsourcing incoming and outgoing inquiries does not mean a compromise in quality. DATAMARK trains its staff to be the best in the world -- establishing 24-hour service for insurance customers when they need it the most. With cost savings, office space savings, and on-demand help for customers, DATAMARK helps insurance companies operate as seamlessly as possible.
From training to how we decorate the building, DATAMARK makes sure that your brand is steeped in every part of the contact center process so that your company is accurately represented.
Although many companies are hesitant to outsource their multi-channel contact needs, DATAMARK’s worldwide presence allows your company to give the care they need regardless of time difference.
DATAMARK helps your company understand trends in business performance and implement change after analysis of these trends.