Contact centers play a vital role in patient satisfaction rates. A poorly-run call center or a call center without enough employees to assist callers can negatively impact individuals’ perceptions of your organization to a great deal. A very bad experience could be very influential and perhaps even cause patients to seek care elsewhere. Healthcare contact center outsourcing to a highly-qualified company can make all the difference in the quality of service your patients receive over the phone.

The Benefits of Healthcare Contact Center Outsourcing

1.Decreased Operational Costs

One of the most well-known advantages of outsourcing is the financial savings that result when you leverage the skills and experiences of highly-trained professionals. While your healthcare organization likely excels in other advanced technical skills and areas of expertise, DATAMARK excels in the field of operations management and process improvement. Utilizing cutting-edge industry best practices, our highly-trained contact center services can handle your calls to provide better levels of customer satisfaction, while also lowering the costs of doing so.

2.Enhanced Efficiency & Level of Productivity with an Optimized Approach

With real-time reporting, cloud-based analytics software, and Six Sigma approaches, healthcare contact center outsourcing with DATAMARK increases efficiency in handling calls in a revolutionary way for healthcare institutions. We are constantly integrating new systems and utilizing Total Quality Management strategies to decrease caller wait times and ensure total satisfaction. We can scale quickly to meet growing numbers of patients effortlessly, so your medical professionals can better focus on caring for patients directly and bettering your quality of care for all.

3.Strengthened Abilities to Meet the Needs of Your Patients and their Families

With chat support, email responses, and call services, DATMARK can help address all your patients’ concerns through mediums which are most convenient to them. We can offer your healthcare operations:

• Product Technical Support
• IT Help Desk Support
• Billing & Payment Support
• Collections
• Sales Support
• Order Management Support
• Warranty Support
• Loyalty Rewards Program Support
• Customer Service Outsourcing

Wherever you are in the world, we can fully meet your needs and ensure there are always plenty of staff on hand to answer patients’ questions quickly.

4.Allow Your Employees to Better Focus on the Most Important Tasks at Hand

While constantly answering calls and messages is a crucial part of your day to day operations, doing so can detract from your workers’ abilities to engage in deep work and better the well-being of all your patients. Studies time and time again have shown that multi-tasking substantially decreases productivity and leads to unfocused results. With healthcare contact center outsourcing, you can empower your employees to better tackle the most crucial tasks on the job.

5.Provide Higher Levels of Service for Better Patient Satisfaction Rates

When you employ highly-skilled specialists, you get better service and better results. By outsourcing your healthcare contact center, you gain access to an expert, dedicated customer service team. At DATAMARK, we invest heavily in building up our team and ensuring we can deliver you only the highest levels of service. We are confident we can improve your patient experiences through:

• Real-Time Performance Reporting
• Preserve Your Brand Culture
• Employee Training, Hiring, & Retention
• Worldwide Locations Support Business Continuity
• Call Center Process Improvement
• Security & Monitoring

Our outstanding professionals can work with you on-site, onshore, or offshore, and care for both English and Spanish speaking patients.

DATMARK: A Proven Leader in Healthcare Contact Center Outsourcing

If you’re seeking to preserve your organizational culture, while optimizing your efficiency and abilities to handle contact concerns, look no further than DATAMARK. With a well-known reputation for servicing a wide array of Fortune 500 companies, healthcare practitioners, and governments everywhere, our bilingual contact centers are proven to meet and exceed the expectations of all our clients. To better care for your patients, partner with DATAMARK for healthcare contact center outsourcing.

Don’t hesitate to call us now at 800.477.1944 or fill out our contact form to take advantage of our innovative services.