Healthcare contact centers provide multi-channel support through voice, email, chat, social media, and other contact methods. The use of efficient multi-channel contact centers has become important to address the diverse needs of healthcare clients and boost customer retention. Additionally, healthcare enterprises deal with sensitive and time-dependent inquiries. These are all aspects of the healthcare industry that DATAMARK understands and strives to address.
DATAMARK has the ability to provide 24/7 customer support for the healthcare industry and is able to address pressing customer needs, process bills, address billing inquiries, and even provide interpretation services. Security is a priority, and regardless of whether you choose to service your customers on-shore or off-shore, we promise that patient data is safe and secure under our services.
Most importantly, DATAMARK is a partner to healthcare companies, providing an outlet to improve business practices starting with healthcare contact center solutions.
One of the biggest worries that customers have is whether their health information can be compromised. DATAMARK abides by all client requirements for compliance and/or certification of 3rd-party regulations including, but not limited to, PCI and HIPAA.
DATAMARK makes sure that all information is secure by using the highest quality technology partners, including Cisco, Sigma, and Spectrum.
Running an efficient business means savings for patients and healthcare companies alike. DATAMARK maintains lean and efficient processes with a focus on continuous improvement to better serve patients and partners alike.