Our call center operations are PCI DSS certified and HIPAA compliant.

Healthcare under the Affordable Care Act has significantly increased the number of insured individuals in the U.S. Healthcare payers, providers, and government exchanges understand the need to deliver value for customers and patients. Outsourcing contact center services to DATAMARK can deliver an optimal and unmatched customer experience while also yielding significant cost savings.

We have U.S-based contact center facilities, as well as near-shore and off-shore options, with a talented workforce of customer service agents proficient in accent-neutral English and Spanish. Our agents are trained to handle sensitive information and have the necessary soft skills for helping insurance customers and patients navigate the complex healthcare system. Our contact center operations are PCI DSS certified and HIPAA compliant.

Call Center Solutions

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Phone 1.800.477.1944

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Operational Models for Healthcare Call Centers

By selecting a model that meets your business requirements, you achieve the best balance between cost, risk, and reward.

Outsourcing Call Centers
On-site Management Call Centers
Consulting Call Centers

Solutions in Action for Healthcare Call Centers

Health does not wait for standard business hours, and neither should healthcare call centers. DATAMARK’s global presence makes it easy to provide healthcare support 24/7.

Process Improvement

Process Improvement

Our Lean Six Sigma process improvement techniques are designed to help you maintain your enterprise identity while also becoming an innovative leader in your field.
On-site and Off-site Options

On-site and Off-site Options

DATAMARK understands that call centers are diverse and have different needs.  For this reason, we are able to service your company either on-site at your facility or off-site at one of our secure facilities, according to your preference.
Bilingual Options

Bilingual Options

DATAMARK knows that one of the biggest needs for healthcare call centers is diversity. Our call centers have the ability to provide fluent bilingual support services.

Why DATAMARK for Healthcare Call Centers

HIPAA compliant

One of the biggest worries that customers have is whether their health information can be compromised. With DATAMARK, we ensure that all health information routed through our call centers is handled with complete care to ensure HIPAA compliance.

Trusted Technology Partners

DATAMARK makes sure that your information is secure by using the highest quality technology partners for call center infrastructure, including Cisco, Sigma, and Spectrum.

Cost savings for Healthcare Programs

Running an efficient business means savings for patients and healthcare companies alike. DATAMARK maintains lean and efficient processes with a focus on continuous improvement to better serve patients and partners alike.

Related Insights for Healthcare Call Centers

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Contact Us

Phone 1.800.477.1944

Fill out the form below to lean more about how DATAMARK can assist your organization.