Healthcare under the Affordable Care Act has significantly increased the number of insured individuals in the U.S. Healthcare payers, providers, and government exchanges understand the need to deliver value for customers and patients. Outsourcing contact center services to DATAMARK can deliver an optimal and unmatched customer experience while also yielding significant cost savings.
We have U.S-based contact center facilities, as well as near-shore and off-shore options, with a talented workforce of customer service agents proficient in accent-neutral English and Spanish. Our agents are trained to handle sensitive information and have the necessary soft skills for helping insurance customers and patients navigate the complex healthcare system. Our contact center operations are PCI DSS certified and HIPAA compliant.
One of the biggest worries that customers have is whether their health information can be compromised. With DATAMARK, we ensure that all health information routed through our call centers is handled with complete care to ensure HIPAA compliance.
DATAMARK makes sure that your information is secure by using the highest quality technology partners for call center infrastructure, including Cisco, Sigma, and Spectrum.
Running an efficient business means savings for patients and healthcare companies alike. DATAMARK maintains lean and efficient processes with a focus on continuous improvement to better serve patients and partners alike.