Choosing whether to insource or outsource is always a weighted challenge. For many government agencies, there may be established rules and regulations that dictate this choice. But the cost savings are an irrefutable lure to consulting.
When it comes to the digital mailroom, there may be a combination of both outsourcing and on-site management that may make sense for government agencies.
DATAMARK has been consulting with government agencies on how to insource their digital mailroom processes for more than 20 years. What we have found is a combination of on-site management resources, bringing in technology experts, and reengineering the processes helps to satisfy all key stakeholders.
Here are a few ways in which DATAMARK makes digital mailroom on-site management successful for government agencies.
The digital mailroom is an emerging technology that requires many repetitive tasks. This type of work may be best suited for entry level government employees. We give people time to prove themselves with basic tasks to prepare them for the additional workload in more senior positions. Without the burden of managing incoming paper mail, more senior resources can focus on higher priority tasks, and indirectly, to be more efficient with their time. With on-site management our goal is to allow people to do the work that aligns with their skills and passions and make a difference.
Once the correct resources have been identified for the new project, training can begin on the new technology. While DATAMARK and our partners can provide the latest and greatest in hardware, it is really the advancements in new software where the real gains can be made. The insourced resource will be trained on how to manipulate the software in order to crop, resize, and otherwise improve the image quality of scanned documents. This allows resources to load more documents per hour and be much more accurate. This reduces the incidence of errors and lost documents.
For many government agencies, a digital mailroom will be an entirely new process for everyone. Rollout and training has to be executed correctly on the first try. There can be very little room for errors or false starts. DATAMARK has more than two decades of experience training insourced resources on new processes. We understand that speed and increased reliability is the goal, and a well-trained team is the best way to ensure success. DATAMARK is here for you to train today's resources and will be back to retrain as new advancements in processes and technology emerge. Government agencies do not simply invest capital in their on-site management projects. DATAMARK is invested in the success of government agencies.
Connect with a digital mailroom consultant who specializes in government agencies today. Learn how we utilize the vast skills of government employees to drive more efficient outcomes for our clients. At DATAMARK, we will be here for you now as well as stand ready to partner with you for the next transition. Call us today at 800.477.1944 and speak to an experienced representative or fill out the contact form below.
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Government organizations take a lot of effort to run smoothly, and each facet of their company impacts their efficiency. DATAMARK historically has improved the productivity of mailroom processes between 20%-50%.
Because updating mailroom processes means looking at the underlying causes for initial inefficiency, our analyses of digital mailroom processes often mean an overarching change for the company.