Contact Centers, with their multi-channel abilities, are quickly turning into useful tools for federal agencies. Not only are they able to better assist citizens through a variety of contact methods, but they are ways in which industry-changing data can be gathered. This data, in turn, can inform policies and better serve the American public. Additionally, adding in email, social media, and other forms of contact allow for governmental agencies to reach larger audiences.
DATAMARK understands the need that citizens contacting government agencies have -- they want timely responses in an organized fashion. Although call centers provide this, other channels allow for organization of collected, but speedy, responses. We remain a partner to every agency we work with, meaning that our trained support specialists maintain official government image.
Additionally, security and compliance are a priority for any agency that we work with. We are HIPAA compliant, and train our employees to handle sensitive customer information with the highest discreteness. Our partnerships with advanced technology clients, as well as our commitment to overall cyber-security, send the clear message that being trusted with customer data means a lot to DATAMARK and our employees.
DATAMARK has over 25 years experience in business process services and know what governments need for their contact centers.
DATAMARK's worldwide presence makes time and language less of a barrier for our government business partners.
DATAMARK knows that maintaining seamless image is important to the security and integrity of government agencies. We promise that all agents we hire will maintain the face of your organization and provide government-level customer service.