One of the biggest efficiencies that can be gained by outsourcing is the reduction in overall costs. Some of those costs can be saved by near shoring or off shoring jobs. For many of our private sector clients, DATAMARK operates off shore, secure facilities that follow all US laws and regulations. For many government agencies, this is never a consideration. For a municipality administrator, deliberately shipping jobs overseas does not sit well with residents of their community.
DATAMARK provides several consulting solutions for government agencies. We understand that government agencies still want to partner with us and realize the cost savings that will benefit their constituents. One compromise is on-site management call center jobs. We sometimes refer to this practice as "compassionate outsourcing"
When it comes to working with our company, DATAMARK quickly takes the lead in reengineering the entire call center process. New software is implemented and new hardware is installed. This can be in an existing city owned facility or a nearby DATAMARK managed facility. Municipalities then re-train their employees on the new hardware and the new process. Software platforms are introduced and can immediately be rolled out to other government agencies. This process allows government agencies to take advantage of all of the cost savings of an innovative call center process while city employees can continue to keep their jobs and benefits so they may continue to play a vital role in their local communities.
Compassionate outsourcing has a slight twist to the model. DATAMARK makes the same transformation of the call center process. We invest the time with the key stakeholders to develop a unique process. Instead of training city employees on the new process, the city employees become DATAMARK employees. This provides three distinct advantages. The first advantage is that it eliminates the HR burden from the city. The city can cut its labor force while having it remain in the community. The second advantage is the possibility of a remote work environment. Some DATAMARK employees can work from home. A computer workstation at home can act as a soft phone. Depending on the specific job function and the autonomy of the employee, this arrangement can be worked out more times than not. The third advantage is a new career path. As a DATAMARK employee, a whole new world of possibilities literally opens up. As opportunities and promotions become available, the same remote work arrangement can be made. This way an employee can follow along a career path, increase their earning potential, and make a greater impact on their families and their community.
Connect with a DATAMARK call center expert and learn how we can help improve efficiencies within your existing government call center as well as keep local jobs in the community. To learn more, call us at 800.477.1944 to speak with a representative or fill out the contact form below.
DATAMARK has over 25 years experience in business process services and know what governments need for their contact centers.
DATAMARK's worldwide presence makes time and language less of a barrier for our government business partners.
DATAMARK knows that maintaining seamless image is important to the security and integrity of government agencies. We promise that all agents we hire will maintain the face of your organization and provide government-level customer service.