Municipalities are looking to outsourcing companies for many different reasons. 311 service began more than 20 years ago as an experiment. The idea was to relieve 911 emergency services from nonemergency requests by residents. 311 service has been widely adopted by many cities and municipalities. These call centers are able to receive and process issues with city services. This largely manual process of creating issue tickets worked well when the telephone was the primary form of communication.
As computers, social media, and now smartphones have gained popularity, this presents new challenges and opportunities for municipalities to serve their constituents. DATAMARK is a 311 outsourcing company that helps cities bring 311 services to a greater portion of the population. Here are three ways that an outsourced solution from DATAMARK provides greater value to a city's residents.
DATAMARK has been the government expert in contact center operations. DATAMARK has over 2 decades of experience helping cities and government agencies manage contact centers. We have the experience that will provide a smooth transition towards a product set and process that works best for your municipality and your citizens. DATAMARK understands the new platforms of communication beyond voice. Telephone used to be the communication method of choice. Today, residents expect email, texting, social media, and smartphone apps to be available to report on various city issues. DATAMARK gives municipalities the resources, the software and the processes to interact effectively with more of your city's residents.
DATAMARK has years of experience with the various platforms and technologies available to a city. How do you know which combination is best for you? DATAMARK constantly surveys the product set landscape. We understand the software and how it can work with your processes to drive better results. Improved time to resolution is what your residents are looking for. This is why they choose faster forms of communication. It does not serve your residents to have a modern skin if the back-end legacy system and the processes are still manual. DATAMARK delivers complete solutions where we understand how your residents want to communicate. We use that data to drive customer satisfaction today and in the future.
One of the biggest concerns when municipalities raise the issue of 311 outsourcing company management is the idea of shipping local city jobs overseas. Using offshore facilities and resources is one way to create economic efficiencies. DATAMARK can be your city's 311 outsourcing company while keeping 311 jobs in the community. DATAMARK can manage the entire 311 service and simply manage your existing staff. This produces a win-win solution for both the municipality as well as the residents who depend on those jobs to provide for their families.
Find out how DATAMARK has become the leading 311 outsourcing company for municipalities all over the world. Speak with a 311 solutions expert who has worked with cities to improve service to its citizens. Connect with us by phone at 800.477.1944 and speak with a representative live or use the contact form below and we will get back with you right away.
DATAMARK has been a trusted business services partner to Fortune 500 companies, large enterprises and government agencies since 1989.
City government shouldn’t be in the business of operating contact centers. Let DATAMARK handle your 311 program so you can focus on the long-term, strategic management of city government.
Today’s economic reality means cities face ever-tightening budgets and the need to ensure every taxpayer dollar is spent wisely. Outsourcing 311 to an experienced contact center service like DATAMARK can help your community control costs while ensuring top-performing service to your citizens.