Cities are constantly looking for more ways to engage their residents. The greater the resident engagement, the stronger the community and the more a municipality can in turn provide for its residents. DATAMARK can help municipalities increase citizen engagement through 311 contact center consulting for government. We help government agencies change their perspective. No longer are residents seen as issues or problems. We help municipalities see their residents as consumers with choices.
This shift in focus is essential now more than ever. Work forces are becoming more and more mobile leaving people with more choices about where to live. If a community no longer supports the values of its residents, they can simply leave. With these choices, city services including 311 are a first impression of how they will be welcomed into a community. DATAMARK offers consulting on how a 311 contact center can engage more residents and in turn increase customer satisfaction. Here are three solutions DATAMARK provides government entities as well as their 311 systems.
Some municipalities started implementing their 311 systems more than 20 years ago. New call center processes and software technology has emerged during this time. These process and technology advances can greatly benefit any municipality. DATAMARK consults with government entitiess to re-engineer their 311 system processes. This one project can help bring forward processes and technology in other parts of the municipality and provide a better experience for its residents.
An increase in community engagement will result in an increase in available data. This data can be looked at as either a benefit or a roadblock. DATAMARK provides a suite of automated solutions that can simplify or eliminate many repetitive tasks. Digital Mailroom, electronic data collection, and document management are just a few of the solutions governments rely upon to manage their data. The more data a city can collect through increased resident engagement, the greater its capacity to put that data to work. This data can be utilized by third party platforms for planning and maintenance. This allows municipalities to make better business decisions that directly affect their residents including better allocating capital and other resources to the most effective city services.
DATAMARK constantly improves their contact center management processes. As new technologies come online and new processes are streamlined, DATAMARK is able to quickly and efficiently put them into practice. DATAMARK has the ability to quickly scale and train teams on any process for a fast implementation. These increases in efficiency are usually reserved for small agile companies. DATAMARK has the benefit of being both large enough to invest in the new technologies while being agile and prepared to seize new opportunities in the marketplace.
Connect with a 311 contact center expert consultant today and learn how DATAMARK can help your municipality engage a greater percentage of your population. See how DATAMARK drives both technology and improved processes to drive better outcomes and results from a municipality's investment. Call us at 800.477.1944 and speak with a representative today or fill out the contact form below.
DATAMARK has been a trusted business services partner to Fortune 500 companies, large enterprises and government agencies since 1989.
City government shouldn’t be in the business of operating contact centers. Let DATAMARK handle your 311 program so you can focus on the long-term, strategic management of city government.
Today’s economic reality means cities face ever-tightening budgets and the need to ensure every taxpayer dollar is spent wisely. Outsourcing 311 to an experienced contact center service like DATAMARK can help your community control costs while ensuring top-performing service to your citizens.