In many cities, the original 311 non-emergency phone hotline set up for its citizens has evolved into a large-scale program that brings nearly all municipal services for citizens under the 311 umbrella. DATAMARK, a 311 outsourcing company that provides contact center services for cities, understands what it takes to deliver high-performance customer service. Cities must be able to engage with their constituents through the channels residents use most to reach out to city government. These include by phone, email, web chat, SMS text, web forms and mobile apps.
A 311 provider company makes it easier for city governments to interact with their citizens. By working with a municipality service provider, cities ensure their residents are able to get all of the assistance and information they need from a professional staff of support experts. A municipality phone support service provider makes sure all of your non-emergency 311 outsource operations are running efficiently and smoothly, freeing up the resources and personnel needed for more pressing projects within the city.
With DATAMARK’s cost-saving and efficiency-enhancing 311 services, you can build a better-staffed, better-equipped 311 call center. You can also entrust your call center operations to trained professionals fully equipped to handle your incoming queries - whether by phone, email, text or mobile apps.
Our 311 solutions are scalable and tailored to your specific operational needs. After assessing your current facilities, we will offer expert advice as to how they can be optimized, whether that means upgrading your current call center hardware and software, or expanding your staff complement. You also have the choice to continue operating from your current location under DATAMARK management or moving offsite.
Municipalities can reduce operating costs and improve customer service by outsourcing the 311 contact center function to DATAMARK. As a public utility service provider, we have the capability to manage all 311 customer service center operations—including hiring and training 311 operators—allowing city managers and directors to stay focused on the day-to-day delivery of services to citizens. DATAMARK is a 311 provider committed to helping cities and residents communicate with one another more effectively and efficiently.
DATAMARK has been a trusted business services partner to Fortune 500 companies, large enterprises and government agencies since 1989.
City government shouldn’t be in the business of operating contact centers. Let DATAMARK handle your 311 program so you can focus on the long-term, strategic management of city government.
Today’s economic reality means cities face ever-tightening budgets and the need to ensure every taxpayer dollar is spent wisely. Outsourcing 311 to an experienced contact center service like DATAMARK can help your community control costs while ensuring top-performing service to your citizens.