While there are many reasons why a financial and banking institution might need competent customer service, compromised information remains one of the biggest reasons. In 2016, 5.8% of the reported U.S. data breaches were of financial institutions. While technology companies and tech-dependent industries are having a harder time trying to keep up with increasingly intelligent cyber threats, one thing is certain -- response to compromised information must be quick and efficient, or banking companies and their customers risk significant monetary losses. The worst part about cyber-attacks is that they can happen at any time of day, leaving companies that don't have 24-hour customer service vulnerable.
Enter DATAMARK. Our multi-channel contact centers provide
email, chat support, and other contact methods every day at any time of day. They provide customer support, identity theft support, collections, and more for financial and banking institutions, enhancing customer experience as well as reducing overhead. Trend monitoring and transparent growth patterns provide insights as to how companies might better themselves.
Security is important to DATAMARK. Although call centers are located globally, we follow through with consistent agent training and compliance methods. Regardless of where our agents are located in the world, we make sure that customer data is safe and secure, and that each transaction completed at our headquarters adheres to company standards. Our agents feel like they are part of your company, on-site or off-site.
Outsourcing contact center duties should not mean a compromise in quality. DATAMARK establishes 24-hour service for financial and banking customers for any sort of banking need. Our services save on overhead, office space, and provide on-demand help for customers.
DATAMARK makes sure that your financial and banking information is secure by using the highest quality technology partners, including Cisco and Spectrum.
Brand Image Maintenance
DATAMARK believes that your clients' customer support experience should be seamless, meaning there should be no difference in service from on-site to offsite. We train our employees to be your brand -- selling and providing service as if they worked for you.
We make sure that all our agents, regardless of what channel they work through, are prepared to represent financial and banking brands and their company overall.