DATAMARK has decades of experience providing outsourced business services and call center services for the banking, financial services, and insurance industries. We understand the importance of data security and the protection of sensitive and confidential data and are PCI DSS certified.
The financial services sector is a highly specialized one. Financial and Bank call centers have understandably stringent requirements with regard to staff training and security measures. DATAMARK is fully prepared for the demands of financial call centers, offering a highly trained workforce, and first-in-class technology for both client communications and security.
When you outsource your customer and call center services to an external provider, you need the assurance that they will be able to represent your brand faithfully and diligently. You need an extension of your brand with agents that will speak on your behalf and present you in the best possible light, with high standards of professionalism and customer service.
Our agent workforce is highly skilled and prepared to be an extension of your brand with a complete understanding of the financial services industry and associated business processes. We can deliver service and support for:
Our cloud-based technology solution can also deliver multichannel support via voice, email, and webchat. Additionally, our platform is capable of self-service solutions for financial services processes via interactive voice response and "virtual IVR" on mobile devices.
DATAMARK makes sure that your financial and banking information is secure by using the highest quality technology partners, including Cisco and Spectrum. Learn More
DATAMARK believes that your clients' customer support experience should be seamless, meaning there should be no difference in service from on-site to offsite. We train our employees to be your brand -- selling and providing service as if they worked for you. Learn More
We make sure that all our agents, regardless of what channel they work through, are prepared to represent financial and banking brands and their company overall.