DATAMARK helps energy and utility companies service all of their customer service and sales needs with our multi-channel contact centers. These centers allow customers to reach out through social media, phone, email, and other outlets so that a quick response to their needs can be executed. These contact methods also allow for traceable data, keeping companies accountable.
Additional channels of contact also help DATAMARK understand industry trends better. The data collected can inform us of how it might be able to better itself -- both through its customer satisfaction performance and how it compares to other energy and utility companies.
Most importantly, DATAMARK understands customer needs in reference to utility support. Utilities are basic necessities, and when those basic needs are not met it requires action. Our trained support agents are available at a number of locations globally, which makes time constraints negligible, bilingual options greater, and overall customer support a priority. DATAMARK is passionate about helping you provide an excellent customer experience on every single method of contact.
All DATAMARK contact center employees are trained to work in an environment conducive to accurate brand image portrayal, providing a seamless customer experience.
Maintaining quality during all customer interactions through our multi-channel contact methods is a high priority for DATAMARK. Quality and continuous improvement are what we excel in.
Our global centers negate time difference and increase your customer servicing base with our bilingual agents, allowing for around-the-clock customer service and reporting in English and Spanish.