In the Energy and Utilities industry, customer support can literally mean the difference between life or death. During major natural disasters and even simple storms, call center agents often field calls from worried customers, making them the first point of contact in the repair or maintenance request workflow.
Every energy and utilities organization has a responsibility to provide quality customer service, be it over the phone, in person, or even via digital channels like email, web chat, and social media accounts. But staffing an in-house call center can be expensive and time-consuming, eating into your profits and forcing your business to take unnecessary shortcuts to maintain your budget.
At DATAMARK, we believe there is a better way to meet your financial and customer service goals. Outsourcing services for energy and utilities companies can help you improve customer support without overspending or exhausting in-house resources. You’ll save more money, ensure a higher level of customer satisfaction, and gain peace of mind knowing your customers are in trustworthy hands.
Why Work With DATAMARK?
When you work with DATAMARK for energy and utilities call center outsourcing, you’re working with some of the most talented experts in the industry. From having the experience to make simple and effective tweaks to your current workflows through totally reinventing the way you provide customer service, we can help you do more, be more, and improve customer loyalty along the way. Your investment in our partnership is also an investment in your own organization as well.
Reduce Operational Costs
Running an in-house call center can be extremely expensive, especially within the busy essential services industries. From tracking and handling power outages to dealing with overdue telecommunications or water bills, you need to have support options accessible when and where your customers need it most.
DATAMARK’s outsourcing for call centers ensures your customers receive fast, timely support as efficiently and productively as possible. We use Six Sigma strategies and Total Quality Management techniques to eliminate resource waste, clip away excess spending, and automate basic menial tasks. Operational costs come down, improving profit and returning more cash to shareholders or the business.
Improve Financial Allocation
DATAMARK’s experts handle every aspect of call center management for you at one of our outsourcing locations. This includes renting or purchasing equipment, hiring employees, human resource management, call center operations management, and even monthly or yearly bookkeeping. We work closely with the people you designate to represent you, identifying waste and optimizing workflows.
By expertly optimizing your call center and support services, DATAMARK’s experts put the power of choice back into your hands. Gain an improved ability to allocate funds where they are needed the most, invest in future growth, or expand. We’ll be right here to ensure your contact center remains solvent all the way from startup to global expansion.
Increase Call Center Productivity
In the call center environment, productivity is directly connected to staying within your budget. Constantly having to fight fires or push reps to meet targets can skyrocket per-hour costs, while failure to meet certain targets could even cost you sales, customers, and profit. Outsourcing your call center services to DATAMARK reduces multitasking needs and empowers you to re-focus your energies and utilities business on more pressing concerns – all while reducing costly mistakes.
Enhance Customer Satisfaction
Are you doing everything you can to satisfy your customers without putting your business at risk? If you’re still relying on front-line or in-house staff to take calls and field complaints, you could potentially be putting customer satisfaction at risk. Even if you are running your own in-house call center, satisfaction may still be an issue if you don’t have a well-optimized system in place.
At DATAMARK, we use decades of experience, real-time reporting, advanced cloud-based technologies, and constant optimization to meet customer needs. This effectively allows us to serve your customers almost anytime from any one of many contact channels: social media, the web, the telephone, and built-in support ticket systems online.
Customer Service Representatives receive just the right level of information to serve the customer the moment they make contact. Screens provide easy access to notes, account history, payment histories, and more. This allows the representative to gain a lightning-fast understanding of any preferences or frustrations. The customer feels heard, understood, and known – not like just another number in the system.
Scale Outsourcing for Call Centers As You Grow
At DATAMARK, we pride ourselves on our ability to scale call center support services. Whether you’re a brand-new renewable energy business or the oldest and largest telecommunications provider in the state, we can create outsourced call center solutions to meet your needs. We offer the following contact center support services:
There are no “cookie cutter” packages, forced purchases of services you don’t need, or unnecessary waste. Instead, DATAMARK creates each partnership from scratch, including only the most useful, needed services. Maintain some control over your call center and outsource your overflow to us; or, let us handle all of your calls. Whatever your preference, we’re here to help.
The DATAMARK Difference
What makes DATAMARK the better choice for energy and utilities Call Center outsourcing? We believe the difference lies in our multi-faceted, holistic approach to call center services. From initial ramp up when we screen, train, and hire the very best customer support agents to supporting business continuity through multiple locations around the globe, we are committed to constant improvement.
DATAMARK’s long history of client satisfaction speaks for itself. Over the last 28 years, we’ve proudly supported Fortune 500 companies, hospitals, residential care facilities, government offices, medium to large businesses, global corporations, power and hydro providers, telecommunications providers, and many other fine organizations around the world. Diverse experience gives our expert call center operations management teams a fresh, unique perspective, ensuring that we always have something new to bring to the table.
At DATAMARK, we believe working together is the secret to positive financial and corporate growth. Call us now at 800.477.1944 to learn how we can help you improve efficiency, cut costs, and boost customer loyalty.
All DATAMARK contact center employees are trained to work in an environment conducive to accurate brand image portrayal, providing a seamless customer experience.
Maintaining quality during all customer interactions through our multi-channel contact methods is a high priority for DATAMARK. Quality and continuous improvement are what we excel in.
Our global centers negate time difference and increase your customer servicing base with our bilingual agents, allowing for around-the-clock customer service and reporting in English and Spanish.