The utility industry is unique, because safety is of utmost importance. Blackouts, broken lines and other emergencies can put people in danger. Professional, expert customer service is a must 24 hours a day, 7 days a week, 365 days a year.
DATAMARK's cloud-based contact center technology platform is ideal for customer contact for the utility and energy sector. It offers multichannel support, allowing our agents to engage with you customers by inbound and outbound voice, email, web chat and social media. Our platform also offers a broadcast function, making it possible to quickly and proactively message customers in an area affected by a loss of service.
Many utility agencies across the U.S. need to offer support and service to a growing number of customers who speak only Spanish or Spanish and limited English. With our headquarters location on the U.S.-Mexico border in one of the largest bilingual and bi-national communities in the U.S., we have access to a pool of agents fluent in English and Spanish.
All DATAMARK contact center employees are trained to work in an environment conducive to accurate brand image portrayal, providing a seamless customer experience.
Maintaining quality during all customer interactions through our multi-channel contact methods is a high priority for DATAMARK. Quality and continuous improvement are what we excel in.
Our global centers negate time difference and increase your customer servicing base with our bilingual agents, allowing for around-the-clock customer service and reporting in English and Spanish.