Professional, expert customer service is 24 hours a day, 7 days a week, 365 days a year.

The utility industry is unique because safety is of utmost importance. Blackouts, broken lines, and other emergencies can put people in danger. Professional, expert energy and utility customer service is a must 24 hours a day, 7 days a week, 365 days a year.

DATAMARK's cloud-based contact center technology platform is ideal for customer contact for the utility and energy sector. It offers multi-channel support, allowing our agents to engage with your customers by inbound and outbound voice, email, webchat and social media. Our platform also offers a broadcast function, making it possible to quickly and proactively message customers in an area affected by a loss of service.

Many utility service agencies across the U.S. need to offer support and service to a growing number of customers who speak only Spanish or Spanish and limited English. With our headquarters located on the U.S.-Mexico border in one of the largest bilingual and binational communities in the U.S., we have access to a pool of agents fluent in English and Spanish.

Call Center Solutions

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Why DATAMARK for Energy and Utilities Call Centers

Brand Image Maintenance

All DATAMARK contact center employees are trained to work in an environment conducive to accurate brand image portrayal, providing a seamless customer experience.

Quality Assurance

Maintaining quality during all customer interactions through our multi-channel contact methods is a high priority for DATAMARK. Quality and continuous improvement are what we excel in.

Worldwide Presence & Bilingual Options

Our global centers negate time difference and increase your customer servicing base with our bilingual agents, allowing for around-the-clock customer service and reporting in English and Spanish.

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DATAMARK Celebrating 30 Years of Exceptional Service