GLOBAL CONTACT CENTERS
WE MAKE GLOBAL MARKET EXPANSION POSSIBLE
DATAMARK Inc.’s exceptional omnichannel, multilingual capabilities for global contact centers offer strategic options for brands to succeed around the globe. Our unique customer experience ecosystem approach allows Fortune 500 companies and other large enterprises a stellar customer experience while keeping costs both controllable and predictable.
CONTACT CENTER SOLUTIONS
Outsourcing customer service or technical support can help your company deliver better customer experiences (CX), streamline internal workflows, improve productivity and profitability, and control risk. Our omnichannel and multilingual Global Contact Centers are fully equipped with best-in-class data and voice technology systems to handle the most complex inbound or outbound communications. Wherever your customers do business, our agents ensure a seamless experience.
Improve Customer Service with Omnichannel Contact Centers and Performance Management
Join Shawn Ollis, VP of Global Operations, as he explains how DATAMARK’s approach to Omnichannel Contact Centers and Performance Management leads to high-quality customer service.
WHAT IS A CONTACT CENTER?
OMNICHANNEL & INTEGRATED COMMUNICATION
Contact centers specialize in managing large volumes of customer inquiries and provide 24/7 support across multiple channels such as phone, email, chat, and social media. Many are equipped with the latest customer service technologies, including chatbots and AI-powered tools, to automate simple tasks and ensure faster response times.
Outsourcing your Contact Center to DATAMARK will elevate your operations to the next level by improving customer care, inbound and outbound sales, order processing, technical support, customer relationship management, chat support, and email response.
BENEFITS OF OUTSOURCING TO A CONTACT CENTER
IMPROVE CUSTOMER SERVICE, EARN LOYAL BRAND CHAMPIONS
Ensuring proper customer support is crucial for maintaining customer loyalty, protecting brand reputation, and driving business growth. You will increase customer satisfaction while improving issue resolution rates and response speed while leveraging better technology and security. Free up internal resources so you can focus on core operations to increase productivity and revenue growth. Provide multilingual support to serve global customers in different regions.
Experience
of customers say customer experience is a very important factor in their purchasing decisions.
PwC
Cost Savings
of operational costs can be saved by outsourcing customer service functions to a contact center.
Deloitte
INterpretation
of consumers are more likely to decide to buy a product when sales information is provided in their native languages.
Common Sense Advisory
Technology
of companies plan to invest in outsourcing to leverage technology and digital capabilities.
Deloitte
WHY CHOOSE DATAMARK?
AN INDUSTRY LEADER SINCE 1989
At DATAMARK, we are not just another BPO; we are a virtual extension of your team, providing best-in-class service to clients worldwide. We value our client relationships and are still engaged with our very first client, with whom we began working more than 30 years ago. With a diverse workforce spanning the globe, our teams possess extensive domain expertise, offering a quick and seamless ramp-up.
HOW WE HELP CLIENTS
CONTACT CENTER CASE STUDIES
We help Fortune 500 companies, large enterprises and government agencies address business challenges to increase their profitability as they grow. Explore the case studies below to learn how we’ve helped our customers and how we can help your business, as well.
INDUSTRIES WE SERVE
We pride ourselves on delivering exceptional Contact Center and Business Process Outsourcing solutions to a wide range of industries. Our expert team of professionals works tirelessly to ensure that the unique needs of each client are met, regardless of their sector. From healthcare and finance to telecommunications and retail, we have the expertise and experience needed to provide customized solutions that drive success. Whether it’s inbound or outbound customer service, back-office support, or document management, our teams deliver world-class service to all industries.
