Datamark’s Innovation Lab in India
One of the key differentiators DATAMARK offers to our clients is our Innovation Lab in India. These dedicated professionals focus on innovative solutions that enhance our service offerings and drive client success. Here’s an in-depth look at how our Innovation Lab operates and the tangible benefits it delivers.
Brainstorming Sessions
Our Innovation Lab team starts by conducting comprehensive brainstorming sessions with Subject Matter Experts (SMEs) and our Engineering team. These sessions focus on:
Identifying Pain Points: By understanding the current processes in depth, we can pinpoint inefficiencies and areas for improvement.
Collaborative Ideation: Bringing together diverse perspectives from SMEs and engineers fosters creative solutions that might not emerge in isolated settings.
Scoping Opportunities: Afterwards, we map out the scope of potential improvements, setting clear goals and benchmarks for what we aim to achieve.
Re-engineering Process
Additionally, the engineering team analyzes requirements to fully understand the needs and constraints of the process.
Engineers pinpoint opportunities for automation, artificial intelligence (AI), Robotic Process Automation (RPA), and other technologies. The team designs custom automation methods tailored to our clients’ needs.
The team then proposes solutions and presents detailed implementation plans, outlining the expected impact and benefits.
Develop, Test, and Sign Off
Engineers assess the possibilities during development and build the solution, ensuring all technical specifications are met. Moreover, rigorous testing is conducted in collaboration with SMEs to ensure the solution works flawlessly in real-world scenarios. This includes:
- Functional Testing: To ensure the solution performs its intended functions correctly.
- Performance Testing: To verify that the solution can handle the required volume and speed of operations.
- User Acceptance Testing (UAT): SMEs and end-users test the solution to ensure it meets their needs and is user-friendly.
Sign-Off: Once testing is complete and any necessary adjustments are made, we demo the solution to the team and obtain the final signoff, ensuring all stakeholders are satisfied with the outcome.
Presenting Innovations to Stakeholders
Lastly, innovations are documented and presented to stakeholders through:
Detailed Decks: This type of presentation includes comprehensive overviews of the automation scope, the problem being addressed, the proposed solution, and the expected benefits.
Proof Of Concept (POC) Approvals: We request approval to proceed with POC and subsequent development phases, ensuring stakeholder buy-in and support.
Process Improvements
RPA Smart Keyboard Implementation: One of our standout innovations is the RPA smart keyboard, designed to optimize data entry processes. This tool has:
Reduced Keystrokes: We’ve significantly increased the data entry speed by automating repetitive keystrokes.
Decreased Errors: Error rates have dropped by 94%, drastically improving data accuracy.
Saved Time: On average, each data entry operation is now 20 seconds faster, translating to substantial time savings across large volumes of data.
The Bottom Line
By leveraging the expertise and innovative capabilities of our Innovation Lab in India, DATAMARK delivers transformative solutions that enhance efficiency, improve accuracy, and drive client success. Our Innovation Lab is a testament to DATAMARK’s commitment to continuous improvement and excellence, ensuring we remain at the forefront of industry advancements.
For more information on how the innovation lab navigates the ever-changing BPO environment, contact us today!
