Gain insights into the competitive landscape of the contact center and BPO industry, and learn about the strategies and innovations that companies are using to stay ahead of the curve. Stay up-to-date on the latest industry trends, news, and developments, including mergers and acquisitions, new product launches, and regulatory changes.
How AI Can Transform Customer Service The last few months have seen an explosion in interest in Artificial Intelligence (AI) systems and how they can help improve the customer experience (CX). This is mainly due to the November 2022 release…
The Resurgence of a Top BPO and Contact Center Services Provider DATAMARK (DMi) has been a leading provider of business process outsourcing and contact center services for over three decades. Founded in 1989 by Bill and Becky Holmes, Datamark’s headquarters are…
DATAMARK Announce Partnership with Genesys Powering Customer Experience with Genesys We are pleased to announce DATAMARK’s partnership with Genesys. Genesys is a leading software company that develops top-notch contact center and customer support technologies. Together, we aim to enhance the…
