Gain insights into the competitive landscape of the contact center and BPO industry, and learn about the strategies and innovations that companies are using to stay ahead of the curve. Stay up-to-date on the latest industry trends, news, and developments, including mergers and acquisitions, new product launches, and regulatory changes.
Introduction In the dynamic world of business, the intersection of Employee Experience (EX) and Artificial Intelligence (AI) is revolutionizing how industries deliver Customer Experience (CX). By integrating EX and AI, companies in financial services, healthcare, retail, and transportation and logistics…
Download the Guide Introduction Do businesses that ignore AI-driven business process outsourcing (BPO) risk their future? A recent McKinsey survey reveals that 65% of organizations are now regularly using generative AI, nearly double the percentage from ten months prior. For…
Session Spotlight: 10 Sessions You Can’t Miss at CCW Nashville With CCW Nashville 2024 fast approaching, industry leaders come together to explore the future of Tech at Work. DATAMARK has selected 10 of the best sessions we recommend attending to…