Learn about the latest trends and best practices in global contact center management, including strategies for optimizing performance, increasing efficiency, and improving customer experience. You can also gain insights into the challenges and opportunities associated with managing a global contact center operation and learn about innovative technologies and solutions for driving success in this dynamic and competitive industry.
What are the Latest Developments in Contact Center Technology? Contact center technology has been pushing the envelope for decades. Many technological solutions have emerged from this interface between brands and customers. It has become an excellent testing ground for new…
How Contact Center Information Security Became a Priority By Salvador Padilla, Director of Information Security, Compliance and Project Management The shift in contact center operations has significantly impacted information security. Previously, controlling access was relatively straightforward, as all users were…
DATAMARK’s Use-Cases for Generative AI in Delivering Exceptional Customer Service In today’s fast-paced business landscape, contact centers and Business Process Outsourcing (BPO) providers face increasing pressure to deliver exceptional customer service to clients and their client’s customers while maintaining operational…